A Better Way toRun the Office

Document workflows include configurable forms and DOCX templates, review and approval, generated documents, walk-in intake, tracking and staff access controls. Confirm the included modules, usage allowances and price in your subscription proposal and signed agreement.

When Double Approval is enabled for a document type: Step 1 — Staff reviews and forwards (status: Pending Admin). Step 2 — Barangay Admin performs final approval. The same person cannot approve both stages, preventing single-person sign-off. Admins can also approve directly if they're the first reviewer.

Yes — one form, two ways to submit. Residents submit online via the public form (with Turnstile protection). Staff can also create walk-in requests on behalf of residents using the exact same form. The flow is identical, ensuring consistent data and document generation whether submitted online or in person.

Applicable document workflows use request passwords and expiring download links, with public QR verification for issued records. Generated files and verification evidence follow their cleanup rules. File cleanup does not erase all application records, audit history or provider backups.

Resident Profiling provides resident and household records, reviewed CSV imports and scoped registry reports. Ambulance tools support requests, unit management, status updates and maintenance records. Confirm the modules enabled for your subscription; these features do not promise live GPS tracking or a complete tenant migration service.

Appwrite Cloud provides database, authentication and file storage. The platform uses tenant access controls in a shared service; a separate cloud project per barangay is not promised. Hosting, email, document conversion, payment and anti-abuse providers may also process relevant information. See the Privacy Policy for the processing described for each service.

Contact support@eserbisyo.com to discuss a plan change or cancellation. The signed agreement governs subscription and handover terms. Retention and lawful disposal depend on the applicable records schedule and legal duties; ending a subscription does not automatically authorize deletion.

The current service uses Appwrite Cloud. Private-cloud, on-premise or hybrid requirements need a separately reviewed scope and agreement. Availability, capabilities and pricing must be confirmed before a commitment is made.

Timing depends on the approved module scope, data preparation, privacy and records requirements, configuration and staff training. We agree the onboarding schedule after assessing these dependencies; there is no universal half-day setup promise.

Email support@eserbisyo.com for subscription, onboarding and platform questions. Support coverage and any response commitments are defined in the applicable agreement. Do not send resident records, ID images, passwords or payment credentials in an initial message.